LEGAL DOCUMENTATION

Cancellation & Refund Policy

Last Updated: June 02, 2026

1. 7-DAY SECURE RETURN & EXCHANGE WINDOW

At Ratnamayuri, your absolute satisfaction is our commitment. If your order does not meet your luxury standards, we provide a secure **7-day return and exchange window** from the date of delivery.

To initiate a return or exchange, please reach out to our Concierge Team at **support@ratnamayuri.com** with your Order ID.
Returns initiated after the 7-day period will not be accepted.

2. RETURN ELIGIBILITY & CONDITIONS

To qualify for a refund or exchange, returned items must be verified by our Quality Assurance vault against the following terms:

Condition: Items must be entirely unworn, unused, unwashed, and in pristine condition with all security seals intact.
Packaging: The item must be returned in its original luxury case, including jewelry boxes, protective pouches, security tags, silk weave tags, and certificates of authenticity.
Exclusion Signs: Any sign of wear, perfume traces, makeup smudges, saree pleat deformations, or alterations will result in immediate disqualification of the return request.

3. NON-RETURNABLE & NON-REFUNDABLE PRODUCTS

Certain categories of products are meticulously tailored or sanitized and are therefore exempt from standard returns:

Customized & Bespoke Pieces: Custom jewelry sizes, custom-engraved silver products, and personalized bridal sarees.
Sarees with Stitching Services: Sarees ordered with pre-stitched blouses, custom falls, or tailored edgings.
Gift Cards & Store Credits: E-gift cards are non-refundable and cannot be redeemed for cash.

4. CANCELLATION POLICY

We believe in flexible shopping. However, because our artisan weavers and craftsmen begin preparing orders immediately, cancellation parameters apply:

Orders can be cancelled free of charge within **12 hours** of placement, or prior to dispatch (whichever is earlier).
Once an order is handed over to our transit courier partner, cancellation is no longer possible. In such cases, please receive the package and follow the standard 7-day return procedure.

5. REFUND PROCESSING TIMELINES

Once your returned package is delivered back to our vault:

Our Quality Assurance vault will inspect the item within **48 hours**.
Upon approval, a refund will be initiated immediately to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
The refunded amount typically reflects in your bank statement within **5 to 7 business days**, subject to your financial institution's processing cycles.